Westlake

Property Management

Understanding Bold Property Management's Role

Last updated: January 2026

Bold Property Management / Bold Solutions
Day-to-day managing agent for Westlake Village HOA

Bold Property Management serves as the operational intermediary between the HOA Board, owners, vendors, insurers, and legal counsel. Understanding what Bold can and cannot do independently helps homeowners know when to escalate issues to the Board.

What Bold Property Management Can Do
Delegated authority under HOA governance documents
  • Act as the HOA's managing agent
  • Receive and respond to owner communications
  • Maintain official HOA records
  • Coordinate records inspections
  • Send delinquency notices (First Contact / Notice of Delinquency)
  • Sign Notices of Assessment Lien (delegated authority)
  • Maintain contact and communication logs
  • Coordinate vendor services
  • Schedule and oversee maintenance
What Bold Property Management Cannot Do
Actions requiring Board authorization
  • Cannot independently initiate legal action

    → Requires Board authorization

  • Cannot refer accounts to attorneys without a recorded Board vote

    → Board must record vote before collections referral

  • Cannot approve foreclosures

    → Requires explicit Board authorization and recorded vote

Contact Bold Property Management
General / Client Services
clientservices@boldsolutions.net

Use for general property management correspondence

Mass Communications (Automated)
communications@boldpropertymanagement.mailer.appfolio.us

Automated notices via AppFolio (pest control, access, compliance). Often no-reply.

Mailing Address

PO Box 5800

Avon, CO 81620

Communication Best Practices
Tips for effective communication with property management

Email Quick Reference

General / Client Services:clientservices@boldsolutions.net
Mass Communications (Automated):communications@boldpropertymanagement.mailer.appfolio.us
Use the Right Email

For general inquiries, use clientservices@boldsolutions.net. Automated notices come from a different address and may not accept replies.

Document Everything

Keep copies of all communications. Email creates a paper trail. Bold is required to maintain communication logs.

Be Specific and Factual

Reference specific dates, unit numbers, and governing document sections. Clear requests get clearer responses.

Allow Reasonable Time

While no SLAs exist, allow 7-10 business days for routine matters before following up.

Know When to Escalate

If Bold cannot help (e.g., legal action, collections referral, policy changes), the Board must authorize. Request Board involvement.

Request Written Confirmation

For important matters, request written confirmation of actions taken or decisions made.

No SLA exists: Bold has no documented service-level agreements or response-time commitments. If you experience consistent delays, this is a valid concern to raise with the Board.

Records Maintained by Bold
As records custodian, Bold maintains the following HOA records
Financial records

HOA financial statements, budgets, and transaction records

Owner ledgers

Individual owner account records and payment history

Contracts

Vendor agreements and service contracts

Insurance documentation

Master policy documents and certificates of insurance

Board communications

Non-privileged Board correspondence and meeting notices

Access Requirements

Bold is required to:

  • Provide records within statutory timelines
  • Coordinate inspections during normal business hours
  • Track and document owner communications
View Records Request Guide
Documentation Not Yet Available
The following information has not been made available to owners
Management Agreement

Scope of services, fees, and termination terms

Impact: Owners cannot verify what services are contracted
Assigned Staff Contact List

No designated staff member identified for Westlake

Impact: Unclear who is directly responsible for the property
Service-Level Agreements (SLAs)

No documented response-time commitments

Impact: Cannot hold management to specific response timelines
Internal Escalation Procedures

No documented escalation path within Bold

Impact: Unclear how to escalate issues within the management company

Note: This list reflects information not currently available in public HOA documents or owner communications. These gaps are documented for transparency purposes.

Issue Escalation Path
Understanding who has authority at each level and when to escalate
Step 1Initial Contact

Bold Property Management

Submit issue or request to property management

Authority
  • Receive and respond to communications
  • Coordinate maintenance and vendors
  • Issue warnings and notices
Limitations
  • Cannot initiate legal action
  • Cannot waive fees without Board approval
Escalate when:
No response within 7-10 business daysIssue requires Board authorityDispute over fees or fines
View contact information
Step 2Board Review

Board of Directors

Request Board review for matters beyond management authority

Authority
  • Approve/deny fee waivers
  • Authorize legal action
  • Make policy decisions
  • Direct management actions
Limitations
  • May require meeting to act
  • Cannot address attorney-client matters
Escalate when:
Board fails to respond or actMatter becomes legal disputeCCIOA rights violated
View contact information
Step 3Legal Escalation

HOA Legal Counsel

Matters referred to Alpenglow Law, LLC

Authority
  • Handle collections
  • Formal legal correspondence
  • Compliance enforcement
Limitations
  • Acts on Board authorization only
  • May limit owner direct communication
Escalate when:
Legal rights violatedNeed independent legal advice
View contact information
Step 4External Resolution

Independent Counsel / Regulatory

Consult your own attorney or file regulatory complaints

Authority
  • Independent legal advice
  • CCIOA violation complaints
  • Civil litigation if needed

Remember: Each level has specific authority. Bold cannot do what the Board must approve. The Board cannot bypass legal process. Document everything and allow reasonable time at each step before escalating.

Related Resources

Disclaimer: This is an unofficial, homeowner-run information resource. Not affiliated with the HOA Board, management company, or legal counsel.